Refunds

Order Cancellation
Orders may be cancelled while they remain unshipped and have not entered production.
If cancellation is approved before dispatch, the full purchase amount will be returned to the original payment method.
Orders already passed to the shipping carrier cannot be cancelled.

Returns
A return request must be submitted within 14 days of receiving the order.
Returned products must meet the requirements below:

The item must be unused and remain in original received condition.
All original packaging must be included with the return.
A valid purchase confirmation or proof of order must be supplied.

Please reach out to customer support before sending any return. Return guidance must be issued first and followed properly.
Customers will not pay more than one total shipping charge, including original delivery and return shipment where applicable.
No restocking charges will apply.

Refunds
Once the returned item has arrived and been inspected, an email confirmation will be sent to show that the return has been reviewed.
You will be advised whether the refund has been approved.
If approved, the refund will be sent back to the original payment method, typically within several business days depending on the payment service.

Delayed or Missing Refunds
If your refund has not been received:

Review your bank account again.
Contact your credit card issuer, as posting may require additional time.
Contact your bank, since processing periods can differ.

If the refund is still missing after completing these checks, please contact support:
Email: service@orivexxa.com

Return Shipping
After approval, return instructions will be provided.
Returns requested for personal reasons may require the customer to pay return shipping.
For damaged products, defective items, or wrong shipments, return shipping costs will be covered.